Our Returns Policy forms part of, and must be read in conjunction with, our Website Terms and Conditions. We reserve the right to change this Returns Policy at any time. It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate. Our Returns Policy does not affect your statutory rights.


All sales items or discounted items are final unless an item is proven to be damaged or faulty.

Damaged or faulty products:

We take care to pack your products carefully so that they won’t get damaged in transit.  If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving them in the mail.

We will arrange for the damaged or faulty product to be returned to us by paying for postage or courier fees which will be discussed per instance.

Change of mind:

Due to the nature of skincare we do not provide refunds based on a change of mind. If you are unsure if a product is suitable for you we suggest booking a consultation or emailing us at: joanne@justbody.com.au

How to return products:

To return a wrong,  faulty or damaged product, please follow the simple steps below:

We recommend that you return the product via Registered post. Just Body Health & Beauty will not be responsible for parcels lost or damaged in transit if you choose not to return by Registered post.

Will you refund my postage costs to return a faulty item?

We are more than happy to refund postage costs to return an item where the return is required due to our error for example.

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